Shipping policy

Free Shipping Included

All prices listed on bluesquare.digital include shipping to your delivery address within the contiguous United States. There are no hidden freight charges added at checkout — the price you see is the price you pay.

How We Ship

Because our products — commercial displays, video walls, and large-format LED/AV equipment — are large, heavy, and often high-value, all orders ship via LTL (Less-Than-Truckload) freight carrier, not standard parcel couriers (UPS/FedEx/USPS). This ensures your equipment is palletized, secured, and handled appropriately for its size and fragility.

What to Expect

1. Order Confirmation & Lead Time

  • Once your order is placed, we confirm stock and prepare your item(s) for freight.
  • Typical processing time before an item ships is 1-2 business days — lead times vary by product and manufacturer; exact estimates are provided at checkout or by your sales contact.

2. Freight Scheduling

  • LTL shipments require scheduling, unlike parcel deliveries. Once your order ships, the freight carrier or our logistics team will contact you directly to schedule a delivery appointment window.
  • Please provide accurate contact information (phone and email) at checkout so the carrier can reach you.

3. Delivery Address Requirements

  • A valid street address capable of receiving freight deliveries is required (no P.O. boxes).
  • Standard LTL delivery is curbside / dock delivery — the driver will bring the pallet to the back of the truck or your loading dock, not inside your building.
  • Liftgate service is available for locations without a loading dock (please indicate at checkout or notify your sales rep if you need this)
  • Inside delivery, white-glove, or installation services are available as an add-on — contact us before placing your order if you need this.

4. Delivery Appointments

  • Most commercial and residential deliveries require you or an authorized representative to be present to sign for the shipment.
  • Missed appointments or failed delivery attempts may result in redelivery or storage fees charged by the carrier, which will be passed on to the customer.

Inspecting Your Shipment — Please Read Carefully

Because freight shipments can be damaged in transit, it is critical that you inspect your shipment before signing the delivery receipt:

  1. Count the pieces/pallets against the delivery receipt (Bill of Lading) to confirm nothing is missing.
  2. Inspect all packaging for visible signs of damage — crushed corners, tears, tilt indicators tripped, punctures, etc.
  3. If damage is visible:
    • Write "Damaged" or a detailed description directly on the Bill of Lading/delivery receipt before signing.
    • Take photos of the damage and packaging.
    • Do not sign a clean delivery receipt if there is visible damage — signing "clean" limits our ability to file a freight claim on your behalf.
  4. If the damage is severe, you may refuse the shipment — contact us immediately so we can arrange a replacement.

Concealed damage (damage discovered after unpacking, not visible from the outside) must be reported to us within 48 hours of delivery, with photos, so we can file a timely freight claim.

Damage Claims & Shortages

If your shipment arrives damaged or incomplete:

  • Contact us  within 24hours of delivery.
  • Provide your order number, photos of the damage/packaging, and a copy of the signed delivery receipt (noting any damage recorded at time of delivery).
  • We will work directly with the freight carrier to file a claim and arrange a replacement, repair, or refund as appropriate.

Shipping Restrictions

  • We currently ship to addresses within the contiguous United States. For shipments to Alaska, Hawaii, U.S. territories, or international destinations, please contact us for a custom freight quote.
  • Some remote or limited-access locations may incur additional carrier fees, which we will communicate before shipment if applicable.

Order Tracking

Once your order ships, you will receive tracking information via email, along with the freight carrier's contact details for scheduling your delivery appointment.

Questions?

Our team is happy to help with delivery requirements, liftgate/inside delivery needs, or freight scheduling questions. Contact us at info@bluesquare.digital before or after placing your order.